Refund policy

Replacement Policy (7 Days)

We offer a 7-day replacement policy, which means you have 7 days from the date of delivery to request a replacement if there is any issue with your order.

To be eligible for a replacement:

  • The item must be unused, in the same condition as received
  • It must be in the original packaging, with all tags intact
  • A valid proof of purchase (receipt/order ID) is required

How to Request a Replacement

To initiate a replacement, please contact us at Ofeeco2025@gmail.com within 7 days of delivery.

Once your request is reviewed and approved:

  • You will be provided with return instructions
  • The customer is required to ship the product back to our address

Important:
A replacement will only be processed and dispatched after we receive and inspect the returned product.

Items sent back without prior approval will not be accepted.

Return Address:
Ofeeco, Sarmastpur, Jalandhar – 144025, Punjab, India

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • A wrong product

Contact us immediately with photos/videos as proof.

After verification:

  • You will be required to return the product
  • Once received and inspected, we will dispatch a replacement at no additional cost (for verified cases)

Replacement Terms (Important)

  • We follow a replacement-only policy
  • No returns for refunds or cancellations will be accepted once the order is delivered
  • Replacement requests are valid only for:
    • Manufacturing defects
    • Transit damage
    • Incorrect items delivered

Shipping Responsibility

  • In standard cases, the customer is responsible for shipping the product back
  • In cases of verified damage, defect, or incorrect item, we may reimburse or cover return shipping, at our discretion

Non-Eligible Items for Replacement

The following items are not eligible for replacement unless defective or damaged:

  • Perishable goods (food, plants, etc.)
  • Customized or personalized products
  • Personal care items (used/opened)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Exchange Process

If you wish to exchange a product for a different variant:

  • You must first request a replacement (if eligible)
  • Replacement will be provided subject to product availability

European Union – 14 Day Cooling-Off Period

If the order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery, as per applicable consumer laws.

  • The product must be unused, in original condition and packaging
  • Instead of a refund, we will offer a replacement or store credit, in line with our policy and applicable regulations

Contact Us

For any replacement-related queries, contact:
📧 Ofeeco2025@gmail.com
📞 7640056400